Return and Refund Policy
Information and resources related to return and refund policy.
Last Updated: July 2026
This Return & Refund Policy ("Policy") applies to purchases made through Adscarry.uk, operated by ADSCARRY LTD ("Adscarry," "we," "our," or "us"). This Policy explains how returns, refunds, replacements, and exchanges are handled for products purchased through our online marketplace.
Adscarry operates as a marketplace that connects buyers with independent sellers, brands, retailers, and businesses. Because products may be supplied by third-party sellers, return and refund requests may be subject to this Policy, the applicable seller's return policy (where permitted), and the rights provided under applicable laws of England and Wales and the United Kingdom, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable consumer protection legislation.
Nothing in this Policy limits or excludes any statutory rights that consumers have under UK law.
1. Purpose of this Policy
This Policy explains:
Your statutory rights when purchasing through Adscarry.
When you may cancel an order.
When products may be returned.
When refunds, replacements, repairs, or exchanges are available.
Return eligibility requirements.
Refund processing procedures.
Marketplace dispute resolution.
Responsibilities of buyers, sellers, and Adscarry.
2. Your Consumer Rights
If you purchase goods as a consumer within the United Kingdom, you may have legal rights that cannot be excluded or limited.
These rights may include:
The right to receive goods that match their description.
The right to receive goods of satisfactory quality.
The right to receive goods that are fit for their intended purpose.
The right to reject faulty goods within applicable legal timeframes.
The right to request repair, replacement, price reduction, or refund where required by law.
The right to cancel certain online purchases within the statutory cooling-off period.
Where this Policy differs from mandatory UK consumer legislation, your statutory rights will always prevail.
3. Marketplace Model
Adscarry provides an online marketplace where independent sellers offer products for sale.
Unless expressly stated otherwise:
Sellers remain responsible for the products they sell.
Sellers are responsible for complying with applicable consumer protection laws.
Adscarry may assist with customer support, dispute resolution, payment processing, and return management.
Some products may be fulfilled directly by Adscarry, while others are shipped by independent sellers.
Return requests are reviewed based upon:
This Policy;
Applicable UK consumer law;
The seller's published return policy (where legally permitted);
The product category;
Supporting evidence provided by the buyer.
4. Cooling-Off Rights (Distance Selling)
For most online purchases made by UK consumers, you generally have the legal right to cancel your purchase within 14 calendar days without giving any reason.
The cancellation period usually begins:
The day after you receive the goods; or
For multiple deliveries, the day after the final item is delivered.
To exercise this right, you must clearly notify Adscarry or the seller before the cancellation period expires.
Where cancellation is valid:
You must return the goods within 14 days after notifying us.
Refunds will generally include the original standard delivery charges where required by law.
Additional delivery services selected by the buyer (such as express shipping) may not be refundable.
The statutory cooling-off right does not apply to every purchase.
5. Products Excluded from Cooling-Off Rights
Under UK law, cancellation rights may not apply to certain products, including but not limited to:
Custom-made or personalised products.
Goods made to your specifications.
Perishable goods.
Sealed hygiene products once opened.
Sealed software once unsealed.
Digital downloads once downloading or streaming has begun with your consent.
Newspapers, magazines, or periodicals (except subscriptions).
Gift cards and vouchers where applicable.
Products specifically exempt under applicable legislation.
Product pages may identify items that are excluded from cancellation rights.
6. Eligible Reasons for Return
A return request may be approved if the product:
Arrived damaged during shipping.
Is defective.
Does not function as described.
Is materially different from the listing.
Is counterfeit where advertised as genuine.
Is missing parts, accessories, manuals, or components.
Is the wrong size, colour, model, quantity, or variation.
Has passed its expiry date where applicable.
Does not match the order placed.
To assess a return request, Adscarry or the seller may request:
Photographs.
Videos.
Packaging images.
Serial numbers.
Order information.
Delivery information.
Additional supporting evidence.
Failure to provide requested information may delay or prevent return approval.
7. Return Eligibility
Unless a longer period is required by UK law or stated on the product page:
Products should generally be:
Returned within the applicable return period.
Returned in substantially the same condition as received.
Free from avoidable damage.
Complete with accessories where reasonably possible.
Returned with manuals, chargers, cables, and included components.
Accompanied by proof of purchase where requested.
Reasonable inspection of products is permitted.
However, buyers may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
8. Return Windows
Unless otherwise stated:
Product Type | Standard Return Period |
|---|---|
Most physical goods | 14 days after delivery (minimum statutory cancellation period where applicable) |
Faulty goods | Subject to rights under the Consumer Rights Act 2015 |
Fresh food & perishables | Report within 24 hours of delivery |
Digital products | Generally non-returnable after download or activation unless required by law |
Personalised products | Usually non-returnable unless faulty |
Hygiene products | Usually non-returnable once opened unless faulty |
Some sellers may voluntarily offer longer return periods.
Where a seller provides additional benefits, those benefits are offered in addition to your statutory rights.
9. Faulty, Damaged or Misdescribed Goods
If your product is:
Faulty,
Damaged,
Unsafe,
Not as described,
Not fit for purpose,
you may have additional legal remedies under the Consumer Rights Act 2015.
Depending on the circumstances, these remedies may include:
Repair.
Replacement.
Full refund.
Partial refund.
Price reduction.
The remedy available depends on factors including:
The nature of the fault.
The time elapsed since delivery.
Whether repair or replacement is reasonable.
Applicable UK consumer law.
10. Electronics
For electronics including mobile phones, tablets, laptops, gaming devices, smartwatches, televisions, and accessories:
Returns may be accepted where products:
Arrive damaged.
Are dead on arrival (DOA).
Contain manufacturing defects.
Do not match their description.
Returns may be declined where:
Damage resulted from misuse.
Products have been modified.
Software has been altered without authorisation.
Devices have been rooted or jailbroken.
Liquid damage occurred after delivery.
Unauthorised repairs have been attempted.
Manufacturer warranties remain separate from this Policy where applicable.
11. Fashion & Apparel
Clothing, footwear, bags, jewellery, and fashion accessories may generally be returned if:
They are unworn except for reasonable fitting.
They remain clean and free from damage.
Original tags and labels remain attached where applicable.
Original packaging is included where reasonably possible.
The products remain suitable for resale.
Trying on clothing to assess size or fit will not normally affect your statutory cancellation rights, provided the item has not been excessively worn or damaged.
12. Health, Beauty & Hygiene Products
For health protection and hygiene reasons, certain products cannot normally be returned once opened unless they are faulty or incorrectly supplied.
Examples include:
Cosmetics
Skincare products
Personal care items
Razors
Underwear
Earrings
Contact lenses
Opened hygiene products
Where permitted by law, returns may still be accepted if the product is defective, damaged, or not as described.
13. Digital Products
Digital products may include:
Software licences
Downloadable files
Digital gift cards
Streaming content
E-books
Online subscriptions
Digital vouchers
Where you expressly agree that digital content should begin immediately and acknowledge that your cancellation rights will end once delivery starts, refunds may not be available except where required by UK law.
Defective digital content remains subject to applicable statutory consumer rights.
14. Items Generally Not Eligible for Return
Unless required by applicable law, returns may not be accepted for:
Personalised products
Custom-made products
Gift cards
Digital downloads after delivery
Opened hygiene products
Products damaged through misuse
Missing accessories or essential components
Items with removed serial numbers or security seals
Products showing excessive wear beyond reasonable inspection
Perishable goods after delivery
Products specifically excluded under UK legislation
15. How to Request a Return
To request a return:
Sign in to your Adscarry account.
Open My Orders.
Select the relevant order.
Choose Request Return.
Select the reason for your request.
Upload any required photographs or supporting evidence.
Submit your request.
Wait for review and return instructions.
Do not return products until return instructions have been issued.
Returns sent without authorisation may delay processing.
16. Return Inspection
Returned products may be inspected by Adscarry, the seller, or an authorised fulfilment partner.
Inspection may include verification of:
Product condition
Accessories
Packaging
Serial numbers
Product authenticity
Reported defects
Signs of misuse
Warranty status
Inspection helps determine whether a refund, repair, replacement, or exchange is appropriate.
17. Refund Processing
Once an approved return has been received and inspected:
Refunds are generally issued using the original payment method whenever possible.
Where permitted, refunds may instead be issued as Adscarry Wallet credit.
Refund processing usually begins within 5 to 10 business days after approval.
Your bank or payment provider may require additional time before funds appear in your account.
Where required by UK law, refunds will include the original standard delivery charges for cancelled orders.
18. Return Shipping Costs
If the return is approved because:
The item is faulty;
The wrong item was supplied;
The product was damaged during delivery;
The goods were materially different from their description;
return shipping costs will generally be paid by the seller or Adscarry where required by law.
If you exercise your statutory right to cancel simply because you changed your mind, you may be responsible for return postage unless the seller or Adscarry agrees to cover those costs or applicable law provides otherwise.
Where a seller clearly states return shipping arrangements before purchase, those arrangements may apply to the extent permitted by law.
19. Replacements and Exchanges
Where appropriate, Adscarry or the seller may offer:
Product replacement
Exchange for another size or colour
Repair
Partial refund
Full refund
The available remedy depends on:
Product availability
Nature of the defect
Applicable UK consumer law
Seller capabilities
20. Return Rejection
A return request may be declined where:
The request is made outside the applicable return period and no statutory right applies.
The product has been intentionally damaged after delivery.
Essential accessories or components are missing.
The product shows excessive use beyond reasonable inspection.
The item has been altered or modified.
Fraud or abuse of the returns process is suspected.
The item falls within a legally exempt category.
If a return is rejected, the product may be returned to you, and you may be responsible for any applicable shipping costs.
21. Marketplace Disputes
If a buyer and seller cannot reach an agreement regarding a return or refund, Adscarry may review available evidence, including:
Order records
Delivery information
Courier tracking
Communications
Photos and videos
Seller documentation
Product listings
Payment records
Adscarry may request additional information from either party before making a decision.
Our dispute resolution process does not affect your legal rights under applicable UK consumer law.
22. Fraud Prevention
To protect buyers and sellers, Adscarry may investigate returns involving suspected:
False claims
Swapped items
Counterfeit returns
Serial number manipulation
Excessive return abuse
Payment fraud
Account misuse
Policy circumvention
Where fraudulent activity is reasonably suspected, Adscarry may:
Reject the return.
Reverse refunds.
Suspend marketplace privileges.
Restrict account access.
Report unlawful activity to relevant authorities where appropriate.
23. Seller Responsibilities
Marketplace sellers are responsible for:
Complying with UK consumer protection laws.
Providing accurate product descriptions.
Honouring applicable statutory consumer rights.
Processing approved returns promptly.
Issuing refunds where legally required.
Cooperating during dispute investigations.
Failure to comply may result in account restrictions or removal from the marketplace.
24. Changes to this Policy
Adscarry may update this Return & Refund Policy periodically to reflect changes in our marketplace, business operations, or applicable laws.
The revised version becomes effective when published on Adscarry.uk, unless stated otherwise.
Continued use of the marketplace after publication constitutes acceptance of the updated Policy.
Consumer Rights Notice
Nothing in this Return & Refund Policy limits or excludes any statutory rights available to consumers under applicable UK law. If any provision of this Policy conflicts with mandatory legal requirements, the applicable law will prevail.
Related Policies
This Policy should be read together with:
Cancellation Policy
Buyer Protection Policy
Acceptable Use Policy
Where applicable, seller-specific policies may also apply, provided they do not reduce your statutory consumer rights under UK law.
Applicable Law
This Return & Refund Policy is governed by the laws of England and Wales, except where mandatory consumer protection laws in another part of the United Kingdom apply.
Any dispute arising from this Policy shall be subject to the jurisdiction of the courts of England and Wales unless another court has jurisdiction under applicable consumer protection legislation.
Contact Us
If you have any questions about returns, refunds, exchanges, or your consumer rights, please contact us:
ADSCARRY LTD
Registered Office: 85 Dunstall Hill Wolverhampton, England WV6 0SR, GB
Email: [email protected]
Website: https://www.adscarry.uk
Frequently Asked Questions
How long do I have to return an item?
For most online purchases, UK consumers have a statutory 14-day cooling-off period after receiving their order. Some products may have longer return periods where offered by the seller or Adscarry.
Can I return an item if I changed my mind?
Yes. Most online purchases qualify for a 14-day cancellation period under the Consumer Contracts Regulations. Certain products, such as personalised goods, sealed hygiene items once opened, and digital downloads after delivery, are excluded.
What if my item arrives damaged or faulty?
If your item arrives damaged, defective, or not as described, you should submit a return request as soon as possible through your Adscarry account. You may be entitled to a repair, replacement, price reduction, or refund in accordance with UK consumer law.
Who pays for return shipping?
If the return is due to a faulty, damaged, incorrect, or misdescribed product, return shipping costs will generally be covered by the seller or Adscarry where required by law. For change-of-mind returns, you may be responsible for return postage unless otherwise stated.
How are refunds processed?
Approved refunds are usually issued to your original payment method. Processing normally begins within 5 to 10 business days after the returned item has been received and approved, although your bank or payment provider may take additional time to complete the transaction.
Can I exchange an item?
Where available, sellers may offer exchanges for a different size, colour, or replacement item. If an exchange is not possible, a refund or another appropriate remedy may be offered.
Are digital products refundable?
Digital products, software licences, downloads, and other electronically supplied content are generally non-refundable once delivery has started with your consent, unless the content is faulty or UK law provides otherwise.
What happens if my return request is rejected?
If your return does not meet the eligibility requirements or falls outside your statutory rights, it may be declined. Where applicable, the item may be returned to you, and you may be responsible for any associated shipping costs.
How can I track my return?
Once your return request has been approved and the item has been shipped back, you can monitor its progress through your Adscarry account or by using the courier's tracking information, where available.
What if I have a dispute with a seller?
If you cannot resolve an issue directly with the seller, Adscarry may review the available evidence and assist in resolving the dispute fairly. This process does not affect your statutory rights under UK consumer protection laws.
Document Information
Policy Name: Return & Refund Policy (Beta Version)
Effective Date: July 2026
Version: 1.0
Operator: ADSCARRY LTD
Website: https://www.adscarry.uk
Jurisdiction: United Kingdom
Applies To: All purchases made through Adscarry.uk unless otherwise stated on the product listing or required by applicable law.