Frequently Asked Questions

Yes. Business customers, wholesalers, retailers, corporate organisations, educational institutions, charities, and public sector organisations may be able to pay by bank transfer for eligible orders, depending on the seller's accepted payment methods. Where available, bank transfer instructions and payment deadlines will be provided during checkout or directly by the seller before the order is processed.

Most payment methods do not include additional payment processing fees for customers. However, some payment providers, banks, instalment services, or financial institutions may apply their own charges. Any applicable fees will be clearly displayed during checkout before you complete your payment, allowing you to review the total amount payable.

Yes. You can access your order invoice through the My Orders section of your Adscarry account for eligible purchases. Business customers requiring VAT invoices or additional billing information should ensure their billing details are entered correctly during checkout. Invoice availability may vary depending on the seller and the type of purchase.

Refunds are initiated after a return has been approved or when a cancelled order qualifies for a refund. Once processed, refunds are generally issued to the original payment method used for the purchase. The time it takes for the funds to appear in your account depends on your bank or payment provider. You'll receive a confirmation email once your refund has been successfully processed.

If you have a valid coupon or promotional voucher, enter the code in the Promo Code or Voucher Code field during checkout before completing your payment. Once the code has been successfully validated, the applicable discount will automatically be applied to your order total. Coupons may be subject to conditions such as minimum order values, expiry dates, participating sellers, or eligible product categories.

Instalment payment options may be available through participating banks or approved payment providers for eligible products. Availability depends on the seller, your payment provider, and the products you are purchasing. If instalment payments are supported, the option will be displayed during checkout together with the applicable terms and conditions.

Your payment may be declined for several reasons, including:

• Insufficient funds

• Incorrect card or payment details

• Expired debit or credit card

• Bank authorisation failure

• Security verification issues

• Transaction limits set by your bank

• Temporary payment gateway or network issues

If your payment is declined, please verify your payment information, try an alternative payment method, or contact your bank or payment provider for further assistance.

Yes. Adscarry.uk is committed to providing a safe and secure payment experience. Online payments are processed through trusted payment providers using industry-standard encryption and security technologies to help protect your personal and payment information. We recommend that customers only make payments through the official Adscarry website or mobile app and never share payment details with unauthorised individuals.

No. Cash on Delivery (COD) is generally not available on Adscarry.uk. Most orders are paid securely online at the time of purchase using the payment methods offered during checkout. This helps provide faster order processing, improved transaction security, and a smoother shopping experience for both buyers and sellers.

Adscarry.uk supports a range of secure payment methods to provide a convenient checkout experience. Available payment options may vary depending on the seller and product, but generally include:

• Visa

• Mastercard

• American Express

• Debit Cards

• Credit Cards

• Digital Wallets

• Bank Transfer (where supported by the seller)

• Other secure online payment methods supported by the marketplace

The payment methods available for your order will be displayed during checkout before you confirm your purchase.